Get in Touch
Have a question about our casino reviews? Want to share your experience? Found an error in our content? We’d love to hear from you.
Email Us
Response Time: We aim to reply within 24-48 hours.
For urgent inquiries, please include “URGENT” in your email subject line.
What We Can Help With
✅ Questions About Our Reviews
- Clarification on casino ratings
- Information about our review methodology
- Questions about specific casinos we’ve reviewed
- Requests for additional details not covered in reviews
✅ Feedback and Suggestions
- Corrections to outdated information
- Casinos you’d like us to review
- Suggestions for new content or guides
- Website improvements or features
✅ Your Casino Experience
- Share your experience at a casino we’ve reviewed
- Report issues with payout delays or unfair treatment
- Alert us to changes in casino terms or bonuses
- Warn us about casinos behaving badly
✅ Partnership Inquiries
- Casino operators interested in being reviewed
- Business collaboration opportunities
- Media and press inquiries
✅ Technical Issues
- Problems accessing our website
- Broken links or error pages
- Mobile compatibility issues
What We Can’t Help With
❌ Casino Account Issues
We cannot help with:
- Casino account problems or disputes
- Withdrawal delays at casinos
- Bonus disputes or verification issues
- Password resets or account access
For casino-specific issues, contact the casino’s customer support directly.
❌ Gambling Advice
We provide information and reviews, but we cannot:
- Offer gambling strategies or “winning systems”
- Provide personalized betting advice
- Guarantee casino outcomes
- Recommend specific bets
❌ Legal or Financial Advice
We are not:
- Lawyers (we can’t advise on gambling legality in your jurisdiction)
- Financial advisors (we can’t advise on gambling as investment)
- Tax consultants (we can’t advise on reporting gambling winnings)
For legal or financial questions, consult a qualified professional.
Before You Email
To help us respond faster, please:
✅ Be specific: Include casino names, dates, and details
✅ Provide context: Explain what you’re looking for or what went wrong
✅ Attach evidence: Screenshots, emails, or documents (if relevant)
✅ Include your location: Some information varies by region
Example of a good email:
Subject: Question about Spin Casino payout speed
Hi KiwiCasino team,
I read your review of Spin Casino where you mentioned 24-48 hour payouts. I requested a withdrawal on Monday and it’s now Thursday with no update. Is this normal? Should I be concerned?
Thanks, John
Example of a vague email:
Subject: Casino
Hey, is this casino good? Let me know.
Thanks
Response Time Expectations
Standard Inquiries: 24-48 hours
Complex Questions: May take 48-72 hours for thorough research
Urgent Issues: We prioritize urgent player safety concerns
We respond to every email. If you haven’t heard from us within 72 hours, please check your spam folder and resend your message.
Report a Problem Casino
If you’ve had a bad experience at a casino we’ve reviewed, we want to know.
Please include:
- Casino name
- Date of issue
- Detailed description of the problem
- Screenshots or documentation (if available)
- Whether you’ve contacted the casino’s support
- Outcome or current status
We will:
- Investigate your report
- Contact the casino if necessary
- Update our review if we find a pattern
- Lower ratings or remove casinos if issues are severe
Your reports help keep our reviews accurate and protect other players.
Suggest a Casino to Review
Want us to review a casino that’s not on our site?
Tell us:
- Casino name and website
- Why you think we should review it
- Your experience with the casino (if any)
- Any concerns or red flags you’ve noticed
We evaluate all suggestions, but we only review casinos that meet our standards (valid license, fair terms, positive track record).
Update Outdated Information
Casino bonuses, terms, and features change frequently. If you notice outdated information on our site:
Let us know:
- Which review or page has outdated info
- What has changed (e.g., “Bonus changed from $500 to $300”)
- Source of the updated information (casino website, screenshot, email)
We’ll verify and update the information within 48 hours.
Media & Press Inquiries
For media inquiries, partnership opportunities, or interviews:
Email: kiwicasino.nz@gmail.com
Subject Line: “Media Inquiry” or “Partnership Inquiry”
Please include:
- Your name and organization
- Nature of the inquiry
- Deadline (if applicable)
Privacy & Data Protection
When you contact us:
✅ We’ll use your email only to respond to your inquiry
✅ We won’t share your information with third parties
✅ We won’t add you to marketing lists without permission
✅ Your personal information is handled according to our Privacy Policy
If you’re sharing sensitive information (e.g., casino account details), we recommend:
- Removing personal identifiers (account numbers, full name)
- Not including credit card or banking information
Frequently Asked Questions
Q: Can you help me get my money from a casino?
A: No. We can’t intervene in disputes between players and casinos. Contact the casino’s support team first. If unresolved, contact the casino’s licensing authority or file a complaint with AskGamblers or Casino.guru.
Q: Do you respond to all emails?
A: Yes, we respond to every legitimate email within 24-48 hours.
Q: Can I advertise on your site?
A: We may offer advertising opportunities in the future. Email us with “Advertising Inquiry” in the subject line.
Q: Will you review my casino?
A: We evaluate all casino review requests. Email us with your casino details, and we’ll let you know if it meets our review criteria.
Q: Can you remove a negative review?
A: We don’t remove reviews based on requests. If information is inaccurate, we’ll correct it. If a casino improves, we’ll update the rating. But we won’t remove honest negative reviews.